Want to know what's working for funnels in 2025? Free workshop on March 12th

Expertise Mapping: The Most Valuable Asset in My Business

Hailey Dale
Expertise Mapping: The Most Valuable Asset in My Business | Your Content Empire

HEY THERE!

I’m Hailey – content strategist and founder here at Your Content Empire where we help you create more profitable, purposeful and productive content — and hopefully enjoy yourself more while doing it too. Learn more about me here >>

Let’s Connect

Categories

Content Systems
Content Strategy
Sales Funnels
All
Expertise Mapping: The Most Valuable Asset in My Business

I realized a few years ago that I needed a way of visualizing all the things I talk about and do for my business. Essentially, I needed an expertise map to help guide me on decisions about what should and shouldn't be included in my signature program.

So I started a giant brain dump of all the processes I have created in my business. By the end of this process, I was left with a massive list. Unfortunately, it was really disorganized and all over the place.

I knew that there must be a better and easier way.

I came up with this process of expertise mapping that has completely changed how I approach, offer, development and choose topics in my business.

This single document, which I continuously change and update, has become the most important and valuable asset in my business. I kind of started talking about it with my $10K Monthly Content System students last year and have now decided to share it here because of the huge difference I’ve seen it make in my business and the businesses of those I work with.

What is expertise mapping?

Expertise mapping is a method for cataloguing your areas of expertise, or developing expertise, in a visual and organized map. You're basically going through the process of documng all of the things that you do in your business and grouping them together so that you can easily see your areas of expertise are.

Four Ways to Use Expertise Mapping

Creating a signature process. 

As you are using different tools and methods in your business you start to make them your own. The expertise map is a great way of recognizing and claiming that expertise as part of your signature processes. 

All too often in our business, we are doing so many things without realizing, or taking a break to stop and reflect on them, we don't even notice when they become part of our process. By creating your expertise map you can check in on your progress and your growth – and gain the ability to articulate and recognize your own signature processes. 

Creating a new offer. 

Say I was putting together an offer around sales funnels. I would consult my expertise map. This allows me to notice the different things I talk about and the different components and elements of what I do. 

Whenever I'm building a sales funnel, or teaching about sales funnels, my expertise map can help me decide what the pieces of each lesson should be, or what should be included in a service.

Market research. 

An expertise map allows you to compare what you are doing with what other people are doing in similar, and even over-crowded, markets. This knowledge can help you to stand out from ‘competitors’ in your industry because you’ll have a well-formed answer to the question of why I should hire you over other options out there. 

Content Planning. 

An expertise map is a great way to tease out different blog posts. We plan our content on a quarterly basis so it becomes very handy to help me choose different content topics, create different videos that I want to tackle and plan for bigger pieces of content. Think “what do I want to teach a webinar on”. Many of my webinars have come from my expertise map, such as my cash injection campaign webinar or my forever funnel method webinar. I feel like I’m never stuck for ideas – especially since I keep adding to my expertise map. 

Expertise Mapping: How to Create Your Own Map

Hopefully I’ve convinced you of the merits of creating an expertise map I want to walk you through the process of creating one yourself. There are really only four main steps. Keep in mind this is a living document, super valuable but it's also one that is likely going to change in the future, and will definitely grow the longer you stay in business.

Step One: Identify Your Main Content Categories

I want you to start by identifying what are the main content categories, or work areas, in your business. Ask yourself “what are the high-level topics I am or want to be an expert in?” 

For myself, this includes content strategy, sales funnels, launches and content systems. I also add in a general productivity and CEO category so I have a miscellaneous category I can group all other things into.

Step Two: Brainstorm Everything You Know and Use Under Each Category

Brainstorm all of the things that you know or do in that area. Within each of those categories, what are the things that you talk about and what are your unique processes for them? It can be helpful to set a timer here. Give yourself five minutes for each category and write down whatever comes to mind. 

For myself, under sales funnels would be things like choosing a freebie or  my testing protocol. This is a really unique part of my process for doing a sales funnel that helps fund the paid ads, or just test the conversions of the funnel so I can optimize them.

Look for the processes you follow for your own business and for clients under each category to help identify these for yourself.

Step Three: Organization

Go back through and organize all of the items that you've written down in your brainstorm and group them together. This can also be an opportunity to name certain processes as a way of really branding them and making them your own, for example: my forever funnel method.

Step Four: Use It Regularly for Maximum ROI

Update your expertise map regularly. I like to update my expertise map on a quarterly basis. I review it and see if there's anything new that should be added. If you make a regular practice of keeping your expertise map updated it'll be really easy to maintain and won't take that much time.

I have a template for creating an expertise map to help you create your own map, you can download it here. 

Expertise Mapping: The Most Valuable Asset in My Business | Your Content Empire

How To Use Your Expertise Map After You've Created It

Here are some ideas as a way of using our expertise map, after you've created it:

  • Content planning: Use your expertise ma anytime you need to come up with new topics for blog posts or videos. 
  • Developing a new offer: If you are trying to decide what should and shouldn't be included in an offer, look to your expertise map. This can help you bundle together those different steps and processes into an offer that provides a lot of value for your potential clients and customers. 
  • During guest expert interviews, when teaching in someone else's community or at a speaking engagement. This can be a great way of coming up with a signature presentation or a topic. This can help you to find topics that really set yourself apart from other experts who might be interviewed
  • Developing a new freebie: Any time you are trying to decide on a lead-in for your offer, your expertise map can help. It's a really great way of reverse engineering a freebie for a larger offer by looking at some of the items within similar categories on your expertise map. 
  • Creating your systems: At Your Content Empire, we make a point of regularly updating our operations manual. Our expertise map is a great reminder of the things that we may or may not have built systems around. 

Ready to Create Your Own Expertise Map?

I hope that you create an expertise map for your business. For me, it is one of the most valuable multi six-figure assets in my business and most of the money I’ve made in my business – especially from my courses and digital products – have been a direct result of this tool. 

So I want to help you do the same. So make sure that you download my expertise map template below this blog post:

Expertise Mapping: The Most Valuable Asset in My Business | Your Content Empire

You Might Also Be Interested In These Posts

Done-For-You Price Raising Campaign

Done-For-You Price Raising Campaign

Are you stuck at full capacity but afraid to raise your prices? One of my clients just ran a price raising campaign that converted at 35% - with mostly existing leads? Today, I'm giving you my exact step-by-step campaign framework for raising your prices without...

Pin It on Pinterest

Your Content Empire - Expertise Mapping Template
Expertise Mapping: The Most Valuable Asset in My Business | Your Content Empire
The Content Post-It Challenge Banner
Expertise Mapping: The Most Valuable Asset in My Business | Your Content Empire
Hailey Dale
Expertise Mapping: The Most Valuable Asset in My Business | Your Content Empire
Expertise Mapping: The Most Valuable Asset in My Business
Expertise Mapping: The Most Valuable Asset in My Business | Your Content Empire
Expertise Mapping: The Most Valuable Asset in My Business | Your Content Empire
The Content Post-It Method: 30 Days of Content With This Simple Daily Challenge
Steal My Daily Writing System That Generated 260 Posts (In Just 25 Mins a Day)
Done-For-You Price Raising Campaign
What happens after the funnel purchase matters more...

The main goal of your funnel is to make a sale, right? But after you make that sale comes your biggest window of opportunity (my customer multiplication formula) and most people are majorly dropping the ball here ↓

They send the offer and then treat new customers like everyone else on their email list → when they should be treated like anyone but.

Those who do take advantage of this opportunity turn new customers into brand ambassadors, repeat purchases and referrals.

How does this relate back to touchpoints?

This comes back to building your funnel around touchpoints. Looking at data for 2025:

📊 Past customers only need 1–3 touches on average
📊 Warm inbound leads need 5–12 touches
📊 Cold prospects require 20–50 touches

Even though it takes WAY less touchpoints to upsell existing customers, most people hyper focus on bringing in new sales when focusing on your existing customers is a much better way to bring in repeat AND new sales.

What is the delight and invite funnel?

That’s where the delight and invite funnel comes in. It becomes your offer delivery sequence with more delight and invite opportunities woven in.

The main goals of this funnel:

🏆 Incorporate feedback loops to get ahead of challenges your customers experience + be first to hear about wins

🏆 Create assets and campaigns around customer results

🏆 Connect directly with new customers to let them know they’re seen and appreciated

🏆 Incentivize them to share the offer with their audiences and friends

🏆 Invite them to exclusive offers

Here’s the customer multiplication formula this funnel is built upon:

Delight x Invite = Turning Every Happy Client Into 2-3 More

This formula (and the strategies behind it) is one of the things I’m covering in an upcoming workshop about designing a funnel offer that’ll sell in 2025.

Want in? Comment WORKSHOP and I’ll send you the link to sign up for the free workshop on Mar 12th!
With any new tactic that comes on the online business scene, there’s a saturation point. When it first makes an appearance (think: micro-offers, paid workshops to upsells, or anything else that’s been viewed as a magic pill in marketing): 

🔄 Someone does it and gets amazing results

🔄 Raves about it

🔄 Starts teaching it

🔄 Other people starting doing it, raving about it, teaching it

🔄 And the returns start diminishing over time 

It’s the same song and dance we’ve been through (and will continue to go through) time and time again. 

It’s one of the reasons I build all of my marketing plans around timeless strategies with a side of timely tactics. 

One of those timeless strategies that has always worked: Connection. 

In a space obsessed with automation and making it easy, connection is one of those things that makes the biggest difference but that most people are not willing to do (because it takes effort). 

But there’s a big advantage in zigging while everyone else is zagging. And even though connection does take effort, there are ways to streamline it  so it not only takes less time but prioritizes the people most likely to become customers. 

This is one of the strategies I’ll be covering how to do in an upcoming workshop all about how to design a funnel that works in 2025.

Want in? Comment WORKSHOP and I’ll send you the link to sign up for the free workshop on Mar 12th!
🛑 Your funnel’s got traffic but no sales? Before you slash your prices or scrap everything... 

After auditing 100+ funnels, I can tell you it’s probably NOT what you think. I recently helped a photographer DOUBLE her rates by fixing just ONE of these issues 

Swipe to discover the 5 real reasons your offer isn’t selling (and exactly how to fix them) ➡️

PS - I just dropped a detailed video breaking down each reason + the exact action steps to fix them. Comment “FIXER” and I’ll send you the link!
Feel like your doing all the right things but your offer still isn’t selling the way it should?

I’ve audited hundreds of funnels, and there are usually 5 specific reasons why offers fail - and spoiler alert: it’s usually not what you think.

⬆️ And that’s the key...

Because the secret to fixing your sales is making sure you’re focused on the right problem. Otherwise, you’ll waste a lot of time fixing something that doesn’t need to be fixed.

So if your sales funnel is letting you down, comment FIXER for the link to my latest video where I’ll help you identify the real problem and how it to fix it.
Linear funnels are dying, but what’s replacing them is actually easier to implement 🔄

The truth is that most funnels need to evolve (I won’t say all because there are always exceptions to the rule but those are becoming less and less when it comes to funnels).

So if you’re still white knuckle gripping onto your A → B → C linear funnel, you’re likely going to see diminishing returns over time. Or it might even feel like your funnel just stopped working overnight. Or you might not be able to get a new funnel to ever work no matter what you do.

Here’s what’s replacing the standard linear funnel → the touchpoint funnel. Here’s an example of what that looks like:

✅ A hand-raiser freebie to identify, attract and validate leads
✅ A validated offer and messaging that taps into authentic urgency
✅ An automated “pulse” email sequence that shifts between at least 2 cycles of priming and inviting
✅ A lead scoring system to identify your most engaged people so you can layer on direct connect strategies on those most likely to become customers
✅ An omnichannel campaign to increase touchpoints across multiple platforms
✅ A customer multiplication system to turn every happy customer into 2-3 more

The key is to keep each of these elements simple while stacking them together to compound results.

This is what I’ll be covering how to do in an upcoming workshop all about how to design a funnel offer that’ll sell in 2025.

Want in? Comment WORKSHOP and I’ll send you the link to sign up for the free workshop on Mar 12th!
Expertise Mapping: The Most Valuable Asset in My Business | Your Content Empire
Share This